Question 1

What is DStv Extra View?

Accepted Answer

DStv Extra View (XtraView) is a MultiChoice service that allows you to link 2-3 decoders under one DStv subscription. Instead of paying for separate subscriptions for each TV, you pay your main subscription plus R105/month access fee for each additional decoder.

Question 2

How many decoders can I link with Extra View?

Accepted Answer

You can link up to 3 decoders (Triple View) under one DStv subscription. One decoder is designated as the primary, and up to 2 secondary decoders can be linked to it.

Question 3

Which decoders are compatible with Extra View?

Accepted Answer

Compatible decoders include: Explora 1, 2A, 3A, 3B (all models), HD 5S, HD 6S/8S, HD 4U/5U, and HD Zapper. For Triple View setups, at least one decoder must be an Explora. Older SD PVR and HD PVR 2U decoders are NOT compatible.

Question 4

What LNB do I need for Extra View?

Accepted Answer

For Explora decoders, a DStv Smart LNB (LMX501 recommended) is required. This single-cable solution eliminates the need for separate multiswitches. For older decoder combinations, Twin or Quad LNBs with a DStv Switch can be used.

Question 5

How much does Extra View cost per month?

Accepted Answer

Extra View costs R105/month for each additional decoder beyond your primary. So 2 decoders = main subscription + R105, and 3 decoders = main subscription + R210 (R105 x 2). You do NOT need to pay full subscription fees for extra decoders.

Question 6

Can I watch different channels on each TV?

Accepted Answer

Yes, that's the main benefit of Extra View. Each decoder has full access to all channels in your subscription package, and each TV can display a different channel simultaneously.

Question 7

What is the E143 error on Extra View?

Accepted Answer

E143 means 'Waiting for communication from primary decoder'. This occurs when the primary decoder is turned off or there's a problem with the heartbeat signal. The primary decoder must always be ON for Extra View to work. Check connections and ensure the primary is powered.

Question 8

What is the maximum distance between Extra View decoders?

Accepted Answer

The maximum distance between decoders is 30 meters. This is a technical limitation due to the heartbeat signal that maintains communication between decoders. Longer distances may cause E143 errors.

Question 9

Does the primary decoder need to stay on?

Accepted Answer

Yes, the primary decoder must always be ON for Extra View to work. It sends a heartbeat signal every 2-3 minutes to secondary decoders. If turned off, secondary decoders will show E143 error and stop receiving channels.

Question 10

How do I activate Extra View?

Accepted Answer

After physical installation, contact MultiChoice at 011 289 2222 to activate. Provide your subscription details, each decoder's model and smart card numbers, and specify which is the primary decoder. MultiChoice activates the link remotely.

DStv Extra View Installation

Why Choose Extra View?

Different Channels

One Subscription

Linked Decoders

Full Access

Extra View Configurations

2 Decoders

3 Decoders

Compatible Decoders

Explora Series

HD 6S / 8S

HD 5S

HD 4U / 5U

HD Zapper

SD PVR / HD PVR 2U

Important to Know

Primary Must Stay On

Heartbeat Signal

Same Account Required

Activation Process

Extra View Installation Pricing

Link Existing

2-Decoder Setup

Triple View

Having E143 or Extra View Issues?

Extra View Installation Across South Africa

Ready to Watch DStv on Multiple TVs?

FAQ

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