ENAF
Fix Error Codes, Signal Issues & Hardware Problems
Experiencing E16, E48, or E143 errors? DStv decoder not working after load-shedding? Our accredited technicians diagnose and repair all DStv decoder problems with a 6-month repair warranty.
Understanding your error code helps diagnose the problem. Some can be fixed yourself, others need professional help.
Subscription not paid, accessing channels outside your package, or outdated software.
Fix: Clear via *120*68584# or MyDStv app. If persists after payment, may need decoder reset.
Smartcard issue or incorrect card insertion.
Fix: Check smartcard is correctly inserted with chip facing down.
Incorrect or dusty smartcard.
Fix: Remove card, wipe with dry cloth, reinsert correctly and reboot.
Your DStv subscription has expired.
Fix: Renew subscription via MyDStv or contact MultiChoice.
Normal during first installation or after subscription renewal.
Fix: Wait for verification to complete. Can take a few minutes.
Smartcard not activated.
Fix: SMS smartcard number + E32 to 32472 or use MyDStv to clear.
Decoder not receiving satellite signal. Most common error.
Fix: Check cables, wait for weather to clear. May need dish realignment.
Smartcard and decoder are not linked.
Fix: Call 012 422 2222 or dial *120*68584# to request pairing.
Extra View primary decoder communication lost.
Fix: Ensure primary decoder is ON. Check all cable connections.
Still seeing an error after trying the fix? Our technicians can diagnose the underlying problem.
Call for professional diagnosisOur technicians handle all types of decoder issues - from software glitches to hardware failures.
Decoder shows no signal or searching
Common Causes:
Stuck on loading screen or keeps restarting
Common Causes:
No lights, no standby indicator
Common Causes:
Blank screen despite decoder being on
Common Causes:
Decoder shuts down unexpectedly
Common Causes:
Stopped working after power outage
Common Causes:
E48 no signal errors are often caused by dish alignment or LNB problems, not the decoder itself.
Learn about satellite dish and signal issuesWe'll give you honest advice on whether repair makes sense or if replacement is the better option.
These decoders are no longer supported by MultiChoice - no parts, updates, or repairs available:
Transparent pricing with no hidden fees. We'll quote before we start.
Find out what's wrong
Fix your existing decoder
Upgrade to new model
Prices are estimates and may vary based on decoder type and problem severity. We provide a fixed quote before starting any work.
Power surges from load-shedding are the #1 cause of decoder damage in South Africa. Protect your investment:
Important: Surge damage is NOT covered by MultiChoice warranty. Prevention is your best protection.
Our accredited technicians service all 9 provinces.
Don't let a faulty decoder ruin your entertainment. Our technicians fix most problems same-day with a 6-month repair warranty.
Common questions about DStv decoder repair, error codes, and troubleshooting.
Can't find your answer? Contact us for personalized help with your decoder problem.
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