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Solve the usual problems with your DStv device by using DSTV’s online tool. Ensure your Smartcard is put in the right place and your decoder (the box that gets the TV signals) is turned on while trying to fix any issues. This is important because it helps your device work properly and fix problems. DSTV’s online tool is super easy to use and will guide you through the process, so you can get back to watching your favorite shows quickly!
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DSTV Error Codes
[/et_pb_text][et_pb_toggle title=”E04-4 (Please insert your smartcard)” open_toggle_background_color=”#f4f4f4″ closed_toggle_background_color=”#f4f4f4″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”#262c3c” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#262c3c” title_font_size=”20px” body_text_color=”#262c3c” custom_margin=”||0px||false|false” global_colors_info=”{}”]
Ensure the appropriate/valid smart card is placed correctly in the decoder slot. If the smartcard is accurately installed but still not acknowledged, try to wipe the smartcard using a dry, soft cloth before reinserting it.
[/et_pb_toggle][et_pb_toggle title=”E05-4 (smartcard unknown)” open_toggle_background_color=”#f4f4f4″ closed_toggle_background_color=”#f4f4f4″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”#262c3c” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#262c3c” title_font_size=”20px” body_text_color=”#262c3c” custom_margin=”||0px||false|false” global_colors_info=”{}”]
Position a valid smartcard in the decoder’s smartcard compartment. If the smartcard is accurately placed but still not acknowledged, gently wipe it with a dry, soft fabric and put it back in the slot.
[/et_pb_toggle][et_pb_toggle title=”E06-4 (Smartcard has failed)” open_toggle_background_color=”#f4f4f4″ closed_toggle_background_color=”#f4f4f4″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”#262c3c” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#262c3c” title_font_size=”20px” body_text_color=”#262c3c” custom_margin=”||0px||false|false” global_colors_info=”{}”]
Please verify if the smartcard isn’t damaged and carefully reposition the smartcard.
[/et_pb_toggle][et_pb_toggle title=”E16-0 (The Channel is Currently Scrambled)” open_toggle_background_color=”#f4f4f4″ closed_toggle_background_color=”#f4f4f4″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”#262c3c” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#262c3c” title_font_size=”20px” body_text_color=”#262c3c” custom_margin=”||0px||false|false” global_colors_info=”{}”]
This channel is inaccessible because it might not be included in your package or your services might have been suspended. Visit Self Service to resolve this error or to check your account balance.
[/et_pb_toggle][et_pb_toggle title=”E16-4 (Your Channel is Currently Scrambled)” open_toggle_background_color=”#f4f4f4″ closed_toggle_background_color=”#f4f4f4″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”#262c3c” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#262c3c” title_font_size=”20px” body_text_color=”#262c3c” custom_margin=”||0px||false|false” global_colors_info=”{}”]
This channel might be inaccessible because it’s possibly not included in your subscription, or your services could have been put on hold. Please visit the Self-Service portal to clear this error or view your account balance.
[/et_pb_toggle][et_pb_toggle title=”E17-0 (Subscription Not Active)” open_toggle_background_color=”#f4f4f4″ closed_toggle_background_color=”#f4f4f4″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”#262c3c” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#262c3c” title_font_size=”20px” body_text_color=”#262c3c” custom_margin=”||0px||false|false” global_colors_info=”{}”]
Access to this channel is blocked due to an inactive subscription. Please visit Self Service to resolve this error or to check your account balance.
[/et_pb_toggle][et_pb_toggle title=”E17-13 (Subscription Not Active)” open_toggle_background_color=”#f4f4f4″ closed_toggle_background_color=”#f4f4f4″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”#262c3c” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#262c3c” title_font_size=”20px” body_text_color=”#262c3c” custom_margin=”||0px||false|false” global_colors_info=”{}”]
Access to this channel is blocked because there isn’t an active subscription. Please reach out to DSTV to activate your subscription.
[/et_pb_toggle][et_pb_toggle title=”E18-4 (Channel not accessible from this location)” open_toggle_background_color=”#f4f4f4″ closed_toggle_background_color=”#f4f4f4″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”#262c3c” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#262c3c” title_font_size=”20px” body_text_color=”#262c3c” custom_margin=”||0px||false|false” global_colors_info=”{}”]
If the channel doesn’t resume within the next 30 minutes, please get in touch with one of DSTV’s service centers.
[/et_pb_toggle][et_pb_toggle title=”E19-4 (Currently Scrambled Channel)” open_toggle_background_color=”#f4f4f4″ closed_toggle_background_color=”#f4f4f4″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”#262c3c” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#262c3c” title_font_size=”20px” body_text_color=”#262c3c” custom_margin=”||0px||false|false” global_colors_info=”{}”]
This channel is inaccessible because your decoder has been inactive, or your services may have been put on hold. Use Self Service online to resolve this error or check your account balance.
[/et_pb_toggle][et_pb_toggle title=”E30-0 (Currently Scrambled Channel)” open_toggle_background_color=”#f4f4f4″ closed_toggle_background_color=”#f4f4f4″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”#262c3c” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#262c3c” title_font_size=”20px” body_text_color=”#262c3c” custom_margin=”||0px||false|false” global_colors_info=”{}”]
DSTV is in the process of confirming your subscription. It might take a few moments. Please use the MyDStv App and WhatsApp, or visit Self-Service to resolve this error.
[/et_pb_toggle][et_pb_toggle title=”E30-4 (System Message)” open_toggle_background_color=”#f4f4f4″ closed_toggle_background_color=”#f4f4f4″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”#262c3c” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#262c3c” title_font_size=”20px” body_text_color=”#262c3c” custom_margin=”||0px||false|false” global_colors_info=”{}”]
DSTV is validating your subscription. This process might take a few moments. Please use the MyDStv App, and WhatsApp, or visit Self Service to resolve this error.
Your smart card and subscription are being validated. This process might take a few moments. Refrain from pressing any buttons on your remote or changing channels. Please allow at least 5 minutes for this to clear. If still not working, please resolve this error via Self Service, MyDStv App, or the DStv WhatsApp bot.
[/et_pb_toggle][et_pb_toggle title=”E32-0 (Please Wait For Validation)” open_toggle_background_color=”#f4f4f4″ closed_toggle_background_color=”#f4f4f4″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”#262c3c” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#262c3c” title_font_size=”20px” body_text_color=”#262c3c” custom_margin=”||0px||false|false” global_colors_info=”{}”]
Your smart card and subscription are being validated. This process might take a few moments. Refrain from pressing any buttons on your remote or changing channels. Please allow at least 5 minutes for this to clear. If still not working, please resolve this error via Self Service, MyDStv App, or the DStv WhatsApp bot.
[/et_pb_toggle][et_pb_toggle title=”E32-4 (Please Wait for Validation)” open_toggle_background_color=”#f4f4f4″ closed_toggle_background_color=”#f4f4f4″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”#262c3c” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#262c3c” title_font_size=”20px” body_text_color=”#262c3c” custom_margin=”||0px||false|false” global_colors_info=”{}”]
Your smart card and subscription are being validated. This process might take a few moments. Refrain from pressing any buttons on your remote or changing channels. Please allow at least 5 minutes for this to clear. If still not working, please resolve this error via Self Service, MyDStv App, or the DStv WhatsApp bot.
[/et_pb_toggle][et_pb_toggle title=”E33-0 (System Message)” open_toggle_background_color=”#f4f4f4″ closed_toggle_background_color=”#f4f4f4″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”#262c3c” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#262c3c” title_font_size=”20px” body_text_color=”#262c3c” custom_margin=”||0px||false|false” global_colors_info=”{}”]
DSTV is in the process of confirming your subscription. Please wait a few moments. You may clear this error via the Self-Service or the DStv App.
[/et_pb_toggle][et_pb_toggle title=”E33-4 (Incorrect Smart Card Has Been Inserted)” open_toggle_background_color=”#f4f4f4″ closed_toggle_background_color=”#f4f4f4″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”#262c3c” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#262c3c” title_font_size=”20px” body_text_color=”#262c3c” custom_margin=”||0px||false|false” global_colors_info=”{}”]
Ensure the right smart card is inserted.
[/et_pb_toggle][et_pb_toggle title=”E37-32 (This Service doesn’t exist)” open_toggle_background_color=”#f4f4f4″ closed_toggle_background_color=”#f4f4f4″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”#262c3c” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#262c3c” title_font_size=”20px” body_text_color=”#262c3c” custom_margin=”||0px||false|false” global_colors_info=”{}”]
Please restart and rescan your decoder to receive an updated list of services.
[/et_pb_toggle][et_pb_toggle title=”E42-32 (Parental Control lock)” open_toggle_background_color=”#f4f4f4″ closed_toggle_background_color=”#f4f4f4″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”#262c3c” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#262c3c” title_font_size=”20px” body_text_color=”#262c3c” custom_margin=”||0px||false|false” global_colors_info=”{}”]
To unblock the channel, enter the correct PIN. See our post on how to remove the PG block.
[/et_pb_toggle][et_pb_toggle title=”E45-32 (Error With Channel)” open_toggle_background_color=”#f4f4f4″ closed_toggle_background_color=”#f4f4f4″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”#262c3c” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#262c3c” title_font_size=”20px” body_text_color=”#262c3c” custom_margin=”||0px||false|false” global_colors_info=”{}”]
Turn off the decoder at the wall socket. Give it about 30 seconds, and then turn it back on. If the error continues, please contact DSTV for assistance.
[/et_pb_toggle][et_pb_toggle title=”E48 (Signal Not Found)” open_toggle_background_color=”#f4f4f4″ closed_toggle_background_color=”#f4f4f4″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”#262c3c” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#262c3c” title_font_size=”20px” body_text_color=”#262c3c” custom_margin=”||0px||false|false” global_colors_info=”{}”]
This error indicates poor signal reception from the dish due to a loose cable connection or faulty weather conditions.
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DSTV Error Code Videos
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DSTV Error E04-4
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DSTV Error E06-4
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DSTV Error E16-0
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How to Reset DSTV if, After Subscription Payment, Your Channels Are Still Not Working
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DSTV E48 32 Error
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FAQ
How do I clear DStv error codes?
To clear DStv error codes, visit the DStv Self Service portal. Enter your smartcard number, select the error code you want to clear, and follow the prompts to reset your decoder.
How do I clear error code E48 32 on DStv?
To clear error code E48 32, ensure that the cables from the satellite dish are properly connected. Then, switch off the decoder power at the wall plug, wait at least 10 seconds, and switch it on again. If the error persists, please get in touch with the DStv service center for further assistance.
How do I clear my DStv E16 error?
Clearing a DStv E16 error can be achieved by visiting the DStv Self Service portal, inputting your smartcard number, selecting the E16 error, and following the prompts to clear the error.
How do I refresh my DStv decoder?
To refresh your DStv decoder, you can do a hard reset by unplugging the device from the power source, waiting for about 10 seconds, then plugging it back in. You can also use the DStv Self Service platform to reset your decoder.
Why does my DStv now say error looks like something went wrong?
This generic error message on DStv usually occurs when there’s a problem with your account, your decoder, or a technical issue from DStv’s side. Please contact DStv support for more specific troubleshooting advice.
What to do when DStv channels are not working?
If DStv channels are not working, try to reset your decoder by unplugging it, waiting for a few seconds, then plugging it back in. If this doesn’t solve the problem, it could be an issue with your account or a technical issue from DStv. Contact DStv support for assistance.
What is the code for DStv self service?
There’s no specific code for DStv Self Service. However, you would need your smartcard number to access your account and utilize the self-service options.
How do I clear e19 4 error on DStv decoder?
To clear the e19 4 error on a DStv decoder, you can use the DStv Self Service portal, enter your smartcard number, select the e19 4 error code, and follow the prompts to clear the error.
What is error code E16 4 on DStv?
The E16 4 error code on DStv usually means the channel is scrambled and might not be part of your package or your services could have been suspended.
How do I scan my DStv signal?
To scan your DStv signal, access the settings menu on your DStv decoder using your remote control. Navigate to satellite settings and select “additional networks.” From there, you can perform a new scan.
How do I set my DStv signal?
Setting your DStv signal involves adjusting your satellite dish for optimal reception. It’s usually best done by a professional installer to ensure the best signal quality and to avoid potential damage to the dish or decoder.
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